Dreamy Vow Luxus Dubai Türkis Meerjungfrau Abendkleider mit Cape V-Ausschnitt Arabisch Silber Grau Hochzeit Formale Party Kleider SS397

Shipping Information

1. When will my order be shipped?

Usually, all orders are shipped within 1–4 weeks.

Dear customer,

Due to high global demand, our products are often in limited stock.

If the item is in stock, we will ship it immediately.

If the item is out of stock, production and preparation may take 2–4 weeks before shipment.

Our dresses are made with heavy craftsmanship and require time for careful finishing.

If your order is urgent, please contact us with the color and size, and we will check availability for you as soon as possible.

2. How long is the shipping time?

Shipping time depends on your destination and shipping method.

✔ In-stock items:

Standard shipping: 5–8 business days

Expedited shipping: 3–5 business days

✔ Out-of-stock items:

Preparation time: 1–4 weeks before shipping

Shipping time: same as above after dispatch

During peak seasons and holidays, delivery times may be longer due to logistics delays.

We recommend placing your order as early as possible to ensure on-time delivery.

If your order is urgent, please contact our customer service team to confirm availability and delivery timeline.

3. Are taxes included?

Import taxes are determined by your local customs authority.

Most countries do not charge import taxes

We are not responsible for any customs duties or taxes charged by your country

If needed, we can assist in declaring a lower customs value upon request, depending on shipping regulations.

🔄 Refund & Return Policy

Dear Customer,

We kindly ask you to carefully select your size according to our size chart before placing your order.

📦 Return Conditions

To ensure fairness and hygiene standards, returned items must meet all of the following conditions:

Items must be unused, unwashed, unworn, and in their original condition

All original tags, packaging, and accessories must be included

Items must be in a condition suitable for resale

We are unable to accept returns or issue refunds under the following circumstances:

1. Damage or Wear

Items that are worn, used, damaged, or not in their original condition, including missing packaging, tags, or accessories, or items damaged due to human factors affecting resale.

2. Odor or Contamination

Items with perfume, smoke, or any strong odor will not be accepted, as this affects hygiene and resale eligibility.

3. Late Returns

Return requests must be made within 7 days after receiving the product. Requests beyond this period will not be accepted.

4. Custom Size Orders

Custom-made or personalized size items are non-returnable and non-refundable, as they are produced specifically for the customer.

🚚 Return Shipping

Return shipping costs are the responsibility of the customer

We do not provide prepaid return labels unless the item is defective or incorrect

💬 Customer Support

If you have any questions or concerns, please contact us first.

We are always happy to assist you and provide the best possible solution..